Returning

The registered user is entitled to unilaterally terminate the contract within 14 (fourteen) calendar days from the date of delivery of the product purchased at a destination. The deadline is limitation and begins to run from the day when the user, or a third person, and who is not a carrier, is the product that makes the object of the contract being held.

In order for a user to exercise the right to a unilateral termination of a contract, he must inform us of his decision to unilaterally terminate the contract before the expiration of the deadline, by unambiguous statement sent by mail, fax or e-mail in the form of a contract for unilateral termination of the contract. In case of termination of the contract, each party is obliged to return to the other what it received on the basis of the contract.

The user must make a refund without delay and no later than 14 days from the date of delivery of the termination notice. Exceeding this deadline results in the loss of one-sided termination or reimbursement. The cost of the product is borne by the user. The Beneficiary shall also bear the cost of any impairment of the goods (Article 77.ZZP) (unlawful goods, lost documentation and parts, damage, use of goods and the like) except what was necessary to determine the nature, characteristics and functionality.

If the product is returned defective, with major damage or without parts and documentation, and if it is not delivered within a further period of 8 days it is considered that the Buyer has not fulfilled its obligation to return the goods and the Seller is not obliged to make a refund of the paid funds. HGSPOT informatika doo will only make a refund paid after the product has been returned to him, or after the user has provided proof that the product is in the same way as it was delivered to him, he sent back.

You can fill in and send an electronic copy of the contract for a one-sided termination contract on our web site. We will send you a confirmation of receipt of a notice of unilateral termination of the contract, without delay, by e-mail.